Our Dedication

At Go2Nails, we're committed to ensuring every customer's experience is as radiant and flawless as our nails. Need help? Reach out to us at service@go2nail.com

Return Policy
1. Return deadline
Customers can apply for a return within 7 days after receiving the armored item. Starting from the date of delivery and receipt of the goods, the receipt date displayed in the logistics information shall prevail.
2. Return conditions
The product must remain in its original state, unused, damaged, modified, or washed. All labels, packaging, and accessories on the armor must be intact and undamaged. For example, there should be no peeling of nail polish, bending or cracking of nails.
Customers need to contact customer service staff in advance（ service@go2nail.com ）Provide proof of purchase, such as order number, payment information, and other relevant information, so that we can verify the purchase record.
3 . Not accepting returns
If the product is improperly used by the customer (such as forced bending, excessive polishing, etc.), intentionally damaged, or modified due to non product quality issues, returns are not accepted.
Customized wearable armor generally does not accept returns unless there are quality issues with our products. Because customized products are made according to specific customer requirements and have uniqueness.
Due to hygiene reasons, if the armor has already been worn or used, it cannot be returned.
4. Refund method
If the return request is approved, we will process the refund using the original payment method. If the customer paid with a credit card, the refund will be returned to the corresponding credit card account; If payment is made through a third-party payment platform (such as PayPal), the refund will be refunded to the account of that payment platform. The refund processing time is usually completed within 3 working days after we receive and inspect the returned goods, but there may be delays due to the processing procedures of the payment platform and bank.
5. Handling of special circumstances
When encountering force majeure factors (such as natural disasters, wars, epidemics, etc.) that affect the return/exchange process, we will maintain comm